Top Aircall Alternatives: Top 5 Picks with Advanced Features

For any type of business whether small, medium or a large scale, communication plays the key role between customers and businesses. In order to maintain a high quality communication, businesses had to maintain a service provider with better features and better pricing options. In this blog let us see the best 5 alternatives in place of Aircall with their best pricing plans and features.

What is Aircall?

It is a cloud based call center solution which operates totally from the cloud and was established in 2014. In businesses sales and support teams streamline their operations with the help of Aircall which is an integrated business phone system with advanced features. Aircall helps business teams to enhance the quality of their communication by integrating with tools like CRM and help desk.

Even when agents are not at their desks, they can receive and make business calls with the help of the mobile app offered by Aircall. Businesses run successfully with the help of Aircall as it provides flexibility for the employees by providing remote options, which means they can handle calls from anywhere with the help of Aircall.

Toll-free and international numbers are are provided or offered by Aircall which helps the businesses to add a professional look to the business number. Aircall has advanced analytics and reporting abilities that help you track the performance of your call center. It lets supervisors manage the team’s activity and barge in to support them whenever needed, improving first-contact resolution rates and caller satisfaction.

Aircall Pricing Plans:

Aircall offers various pricing plans that perfectly suits the specific needs of businesses. Here are their pricing plans:

Monthly Aircall pricing plans:

• Essential: $ 40/user/month
• Professional: $ 70/user/month
• Enterprise: Call for quote

Yearly Aircall pricing plans:

• Essential: $ 30/user/month
• Professional: $ 50/user/month
• Enterprise: Call for quote

Features of Aircall:

Aircall comes into the market in 2014, and since then it is getting better and better every day with the most advanced features, some are explained below:

PoweDialer: Make calls in a very quick time with a powerful sales dialer that adds numbers from any web page automatically

IVR: Aircall provides an IVR technology that interacts with the caller, gather the information from the callers regarding their queiries, and routes them to the specific agent based on their response to a pre-configured menu. This helps businesses streamline high call volumes and reduces long waiting times for callers.

Call Routing: It answers the every incoming call and routes the call to the specific agent or department regarding the queiries of the customer.

Call Center Analytics: Data-driven insights are useful and helpful for businesses to improve their communication processes which is the key role in businesses and to make informed decisions. Aircall provides comprehensive analytics and reporting features that allow businesses to monitor call volume, call duration, wait times, and other important metrics.

CRM Integrations: To keep all the conversations (between customers and agents) connected, Aircall integrates with your CRM and Helpdesk tools. Aircall stands out with its remarkable ability to seamlessly integrate with many applications and platforms, ensuring a harmonious collaboration with your existing tools.

Click to Dial: Every single minute is important in business, so save your time everyday in your business by launching calls in the Aircall app with a single click.

Detailed Analysis of the Top 5 Aircall Alternatives:

Here the closest alternatives to consider if you don’t think Aircall is right for you.

1. TeleCMI Pricing Plans & Features offered:

TeleCMI is a leading company in offering cloud based solutions to businesses. It distinguishes itself with extensive feature set, top-notch customer service, and open-price structure. VoIP phone systems from TeleCMI are suitable for businesses of small sizes, with different editions and packages available. It offers worldwide accessibility, improved call quality, and cost savings.

Key features:

• Provides secure, reliable, phone systems for small businesses
• Advanced features, including call forwarding, voicemail, auto-attendant, call recording, and more
• Integration with existing business tools such as CRM systems and productivity apps
• Advanced analytics and reporting capabilities
• Global reach with support for international calling and virtual numbers

Pricing plans:

TeleCMI provides reasonable subscription pricing options for monthly and yearly basis, you can choose based on the needs of your business.

Monthly pricing plans of TeleCMI:

• Basic: ₹ 734 user/month
• Premium: ₹ 944 user/month
• Enterprise: ₹ 1259 user/month

Yearly pricing plans of TeleCMI (You can save up to 20%):

• Basic: ₹ 587 user/month
• Premium: ₹ 755 user/month
• Enterprise: ₹ 1007 user/month

One outstanding advantage of TeleCMI is it is providing a free-trial option for 10 days to experience their features first-hand before accepting the services from them.

2. Ring Central Pricing Plans and Features

Key features:

• Integrated features for buildup business communication.
• Seamless setup tailored to the organizational communication needs.
• Mobile VoIP flexibility for calls, and messaging.
• Hardware-free solution accessible from any device.
• 24/7 award-winning customer support.

Pricing plans:

RingCentral offers two types of pricing plans based on the user requirement. Here are the plans that suits the unique business needs:

Monthly pricing plans of RingCentral:

• Core: $ 30/user/month
• Advanced: $ 35/user/month
• Ultra: $ 45/user/month

Yearly pricing plans of RingCentral:

• Core: $ 20/user/month
• Advanced: $ 25/user/month
• Ultra: $ 35/user/month

3. Nextiva Pricing Plans & Features offered:

Key features:

• Seamless call management on smartphones, computers, and more.
• Efficient real-time call analytics, call routing and silent call recording.
• Provides the accurate voicemail transcription.
• With its feature of third-way calling, you connect with 2 other participants simultaneously during an active call.

Pricing plans:

Nextiva offers various pricing plans that perfectly suits the specific needs of businesses. Here are their pricing plans:

Monthly pricing plans of Nextiva:

• Essential: $ 25.95/user/month
• Professional: $ 30.95/user/month
• Enterprise: $ 40.95/user/month

Yearly pricing plans of Nextiva:

• Essential: $ 18.95/user/month
• Professional: $ 22.95/user/month
• Enterprise: $ 32.95/user/month

4. Dialpad Pricing Plans & Features:

Key features:

• Eliminate manual dialing and initiate calls with single click
• Automatically route calls to right agent, improving the efficiency.
• Leverage AI to analyze call data and to enhance overall call operations.

Pricing plans:

Monthly pricing plans of Dialpad:

• Standard: $ 23/user/month
• Pro: $ 35/user/month

Yearly pricing plans of Dialpad:

• Standard: $ 15/user/month
• Pro: $ 25/user/month

5. CloudTalk Pricing Plans and Features

Key features:

• Intelligent call routing for 24/7 support.
• Live monitoring reduces escalations.
• Time-saving automation and analytics.

Pricing plans:

Monthly pricing plans of CloudTalk:

• Core: $ 34/user/month
• Advanced: $ 39/user/month
• Ultra: $ 69/user/month

Yearly pricing plans of CloudTalk:

• Core: $ 25/user/month
• Advanced: $ 30/user/month
• Ultra: $ 50/user/month

By choosing the right alternative of the Aircall the above mentioned are the top 5 alternatives, you can choose the one according to the needs of your business.

Choosing the Right Aircall Alternative

The best Aircall alternative depends on your specific needs and priorities. Consider factors like:

Business size and call volume: Features and scalability needs will differ based on team size and call volume.

Required features: Identify features crucial to your call center operations (e.g., advanced analytics, CRM integrations).

Budget: Compare pricing structures from different providers and move forward with one provider that suits to your budget with best features.

Customer support: Assess the importance of readily available and helpful customer support.

Integrations: Consider your existing technology stack and ensure compatibility with the chosen alternative.

Scalability: If you anticipate future growth, prioritize solutions designed to scale with your business needs.

Overall, choosing the best alternative provider for any kind of businesses with best pricing plans is important.

Final Words:

By researching thoroughly about the best alternatives about the features what they are providing and as well as the strengths and weaknesses of each Aircall alternative and choose the one which suits your business with advanced features and with reasonable pricing options.

Don’t forget to request for free trials or demos before making your final choice in choosing a provider through which you can check its features and how quick its working capability be.